J Sargeant Reynolds Community College Strategic Plan
College Objectives and Strategies 2009-2010

Student success is the overarching goal of all college initiatives and endeavors. Our plan is guided by the college’s vision, mission, and values. We implement our goals, objectives, and strategies using value-based management; through implementation we are committed to advancing a positive learning environment.

Statements at the n.0 level, i.e. 1.0 Student Access and Opportunity, are college goals. Statements at the n.n level are college objectives and are for 2009-10, unless otherwise noted. Statements at the n.n.n and lower levels are strategies for fiscal year 2009-10, unless otherwise noted for a subsequent fiscal year. Target completion dates for strategies (i.e. 1.1.1) are June 30, 2010, unless otherwise noted.

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1.0 STUDENT ACCESS AND OPPORTUNITY
Ensure that all Virginians in the JSRCC service area have access and opportunity to participate in lifelong learning

• 1.1 To ensure access and opportunity, increase JSRCC’s full-time equivalent enrollment annually
  

  
  1.1.1 Increase FTES by 3%, from 7,441 to 7,664, by increasing enrollment in strategic areas.
  1.1.2 Continue to review the results of the strategies that were used in 2008-09 to improve the utilization of classroom and class lab space, such as centralized class scheduling, and develop new strategies for continuous improvement.
  1.1.3 Continue to identify and implement strategies to improve efficiency/productivity.
  1.1.4 Continue to develop strategies for increasing student access and enrollment using innovative class scheduling approaches, such as “Fuel Smart Fridays,” hybrid sections, distance learning, and other new techniques.
  1.1.5 Develop a new Student Success Plan (see 2.4.1) in conjunction with a new Strategic Plan (see 8.4).

• 1.2 Continue the implementation of improvements to the dual enrollment program in order to increase opportunities for high school students to enroll in college courses.
  
• 1.3 Provide outreach to the college service region through special programs, presentations, and activities that meet the need of community agencies, organizations, and services throughout the year.
• 1.4 Sustain opportunities for high school dropouts to pursue a college education through the Middle College program.
• 1.5 Continue the development of comprehensive plans for meeting the education and training needs in the distinct areas of the college’s service region.
  
  
  1.5.1 Develop renovation plans for Downtown Campus based on campus focus areas and designed to increase enrollment in conjunction with plans for major building systems upgrades.
  1.5.2 Implement a plan for the effective reorganization of academic programs and services in order to continue to manage the quality of programs, services, and enrollment growth.
  
  
  

• 1.6 Increase the number of full-time faculty positions.

2.0 TEACHING AND LEARNING
Ensure that teaching and learning remain the focus of JSRCC in helping students achieve their personal learning and career goals.

• 2.1 Use results of data collected through various assessment efforts to design and implement cross-discipline projects and to increase awareness and use of instructional techniques.
  
  
  2.1.1 Implement continuous improvement projects in the instructional areas that will be the foci of continuous improvement projects at the college, school, and program levels.
  2.1.2 Deliver training on new instructional techniques.
  2.1.3 Continue to develop a peer-to-peer, cross-disciplinary, annual faculty symposium.
  2.1.4 Continue to design and implement cross-curriculum learning communities.
  
  
  
• 2.2 Continue to improve the delivery of academic advising and support services in order to increase retention and student success.
  
  
  2.2.1 Continue the implementation of the recommended advising model that includes a training component.
  2.2.2 Enhance and market academic and student support information (e.g., academic program redistribution and other new initiatives, etc.).
  2.2.3 Maintain intermediate level of services and plan for the advanced level for on-line interactive advising as defined by the VCCS Virtual Advising Project.
  2.2.4 Develop an on-line advising system in Blackboard.
  2.2.5 Develop faculty training on services available to students, with a special focus
  on adjunct training.
  2.2.6 Develop a series of on-line tutorials for students to assist with most frequently used transactions.
  
  
• 2.3 Enhance and refine the professional development and renewal program.
  
  
  2.3.1 Continue to implement the professional development training program designed by the Professional Development & Renewal Committee to meet the continuing needs of employees in their varied and changing roles.
  
  
• 2.4 Develop new success measures in alignment with the Virginia Community College System Strategic Plan.
  
  
  2.4.1 Develop a new Student Success Plan in conjunction with a new Strategic Plan (see 8.4).
  
  
• 2.5 Continue the development and implementation of an institutional effectiveness plan for distance learning that recommends best methods and structures for delivering services to students and faculty, builds capacity, develops new courses/programs, improves student success rates, and enhances quality.
  
  
  2.5.1 Continue to develop and implement strategies for improving the low performing/sub-standard courses.
  2.5.2 Continue to develop and implement strategies for assessing the low performing/sub-standard courses.
  2.5.3 Continue to develop and implement strategies for identifying and sharing best practices in high performing courses.
  2.5.4 Continue to develop and implement strategies for assessing the high performance courses.
  2.5.5 Continue to monitor the connections between the institutional effectiveness plan for distance learning and the Quality Enhancement Plan (QEP).
  
  
  
• 2.6 Develop new graduation rate targets in alignment with the Virginia Community College System’s Strategic Plan.
  
  
  2.6.1 Implement best practices from peer institutions for increasing graduation rates.
  

3.0 TECHNOLOGY
Build a world-class community college technology environment.

• 3.1 Deploy instructional technologies competitive with the top tier of national peer group institutions and designed to provide effective access to instructional content by students with diverse learning styles.
  
  
  3.1.1 Develop a new three-year plan for instructional technologies aligned with the college’s renovation plan.
  3.1.2 Enhance the activities for assessing the use of technology in teaching and learning.
  
  
• 3.2 Maximize use of technology to improve cost effectiveness and efficiency in administrative operations.
  
  
  3.2.1 Continue the plan for regular training of faculty and staff in the effective and efficient use of current and new technologies.
  3.2.2 75% of faculty and staff will complete required training in administrative software as identified in the Professional Development Curriculum.
  3.2.3 Develop a three-year plan for administrative technologies.
  
  
• 3.3 Meet or exceed the VCCS Chancellor’s Technology Expectations by implementing new administrative systems and software as required.
  
  
  3.3.1 Continue to implement new modules in the AIS system, including the HRIS.
  3.3.2 Maintain the most current versions of all academic and administrative software.
  

4.0 TRANSFER
Ensure that transfer to four-year colleges and universities is a seamless process for JSRCC students.

• 4.1 Continue to expand relationships with four-year universities and colleges to facilitate transfer of JSRCC students.
  
  
  4.1.1 Continue to update and assess articulation agreements with VCU, VUU, and other institutions.
  4.1.2 Determine program areas for the establishment of new articulation agreements.
  4.1.3 Develop benchmark and target performance data for transfer rates, in collaboration with the development of a new Strategic Plan (see 8.4).
  
  

5.0 WORKFORCE DEVELOPMENT
Become the capital area region’s leader in workforce development by serving employer and economic development needs with flexible, responsive

• 5.1 Increase the number of employers and participants served by 5% over the previous year, from 800 companies to 840 and from 16,000 participants to 16,800.
  
  
  5.1.1 Increase open enrollment participants by 10% over previous year from 7,000 to 7,700.
  5.1.2 Add ten new open enrollment courses.
  5.1.3 Reduce the number of open enrollment class cancellations by 25% from the previous year.
  5.1.4 Increase online registrations by 10% over the previous year.
  5.1.5 Increase the number of companies using WorkKeys by 10% over the previous year.
  
  
  
• 5.2 Maintain gross revenues at previous year levels ($3 million) and increase net revenues by 5% over the previous fiscal year, from $240K to $252K.
• 5.3 Increase leadership role with Capital Region and Crater Workforce Investment Boards and workforce career centers.
  

6.0 RESOURCES
Expand the funding base for JSRCC to support its strategic priorities.

• 6.1 Secure approval for an annual 3% increase in local operating monies appropriated from counties/city governments.
• 6.2 Secure funding to complete the master plans at the three campuses by 2012.
• 6.3 Increase grant funding from federal, state, and local sources to $2M annually by 2012.
  
  
  6.3.1 Continue the implementation of a long-range federal grant development program.
  6.3.2 Seek partnerships with area secondary, post-secondary institutions, non-profits, and other community organizations for grants that address regional educational issues.
  
  
  
• 6.4 Increase foundation assets from $10M to $12M by 2012.
  
  
  6.4.1 Secure gifts and pledges of at least $1 million to complete the major gifts campaign.
  6.4.2 Maintain top 20th percentile ranking in community college fundraising nationally.
  6.4.3 Meet or exceed benchmark for endowment returns.
  
  
• 6.5 Provide scholarship support to qualified applicants.
  
  
  6.5.1 Increase the number of scholarship awards by 10%.
  6.5.2 Define and develop baseline data on the unmet financial need of financial aid applicants.
  
  
• 6.6 Begin to implement a plan for identifying alternative funding sources for academic support services and other services currently dependent on special funding.
• 6.7 Seek approval for a tuition differential to fund the hiring of additional full-time faculty and student services personnel, and to fund additional student financial aid.
• 6.8 Explore the acquisition of buildings from Union-PSCE to address the needs of the Downtown Campus.
  

7.0 ADVOCACY, IMAGE, AND COMMUNICATIONS
Strengthen the awareness and role of JSRCC in the communities it serves.

• 7.1 Develop and foster community partnerships with educational, civic, and cultural institutions.
  
  
  7.1.1 Strengthen the partnership with Richmond Public Schools and the City of Richmond in order to raise the educational aspirations of citizens in the city.
  
  
• 7.2 Develop and implement an aggressive marketing strategy focused on recruitment and retention.
  
  
  7.2.1 Continue implementation of an effective communications program that targets internal, external, and student communities.
  7.2.2 Continue to increase college visibility in the region.
  
  
  
• 7.3 By June 2010, JSRCC will become a recognized leader in providing excellent customer service.
  
  
  7.3.1 Offer customer service training to all full-time administrators, faculty, and staff, wage employees, and office work study students to ensure that everyone interacting with external and internal customers projects a positive, helpful image of the college.
  
  
  
• 7.4 Further implement the college-wide campus facility construction and improvement plan.
• 7.5 Enhance safety awareness and foster a culture of safety within the college community.
  
  
  7.5.1 Continue on-going training activities to incorporate safety-related programs for students and the general public.
  7.5.2 Enhance the college’s working relationship with the various local emergency responders.
  7.5.3 Continue to update and improve safety/emergency signage in college facilities with regard to evacuation routes, areas of rescue, fire extinguisher locations, emergency call numbers, etc.
  7.5.4 Promote the overall safety culture at the college through various sponsored programs; i.e., Annual Safety Symposium, publications, and specific work task training efforts.
  7.5.5 Implement the strategies recommended by the Safety and Security Task Force and the VCCS Emergency Preparedness Task Force, as feasible.
  
  
  
• 7.6 Begin the development of a “green campus” plan.
  
  
  7.6.1 Develop a recycling plan for the college.
  7.6.2 Research the various components of a “green campus” plan.
  

8.0 PLANNING AND ACCOUNTABILITY
Plan for, evaluate, and document the needs, performance, and effectiveness of JSRCC instruction, operations, and services.

• 8.1 Continue to implement the Institutional Effectiveness Program (IEP).
  
  
  8.1.1 Continue to implement competency assessments in general education and academic program outcomes according to the IEP.
  8.1.2 Complete the implementation of all remaining aspects of the IEP.
  
  
  
• 8.2 Continue the implementation of a plan for improved college information and data management and reporting (class scheduling, enrollment, faculty workload, efficiency, adjunct contracts, budget and facilities, up-to-date policies, and program costs).
  
  
  8.2.1 Continue the implementation of a four-year cycle of policy review for reaffirmation, revision, or deletion.
  
  
  
• 8.3 Complete the SACS reaffirmation of accreditation.8.3.1 Develop and submit the response to the off-site committee’s review (focused report) by September 2009.
  
  
  8.3.2 Plan for and facilitate the on-site visit.
  8.3.3 Implement improvement and maintenance of effort (MOE) plans that emerge from the college’s compliance certification report, including but not limited to:
  - faculty credentials/roster
  - faculty evaluations
  8.3.4 Submit the Quality Enhancement Plan (QEP) to SACS and develop a transition plan for implementation.
  
  
  
• 8.4 Develop a post-Dateline 2009 strategic plan and student success plan for the college, including goals, objectives, and strategies, using a variety of data sources such as the Crupi Report, College Readiness Report, new CCSSE results, QEP selection process results, program health analysis, labor market analysis, VCCS Student Success data, target transfer rates, and others as appropriate.